{{brand}} platform Refund Policy

1. Free services

Opening a {{brand}} account, the onboarding call, the practice balance and support are free. Because nothing is paid for them, there is nothing to refund, and you can stop using them whenever you like.

2. Deposits

Deposits are paid into your trading account with our partner broker, {{fact:broker}}, and are held by the broker, not by {{brand}}. The minimum deposit is {{mindep}}. Methods available {{geo:in}}:

Deposits must come from a payment method in your own name. Payments from third parties are returned to the sender, minus any costs charged by the payment provider.

3. Withdrawals

You can ask to withdraw your available balance at any time from the client area. Funds go back to the method you deposited with wherever possible, after the standard identity and anti-fraud checks, and each request needs a fresh one-time code. The broker usually processes withdrawals within 1–3 business days, plus the time your bank or the blockchain needs. Money held in open positions becomes available once those positions are closed.

4. Paid services

If {{brand}} introduces a paid service, such as an advanced analytics package, its price and refund terms will be shown before you pay. You can cancel a paid service within 14 days of purchase and receive a refund for the unused part, unless you have already used it in full or the law says otherwise.

5. What is not refunded

• Trading losses, whether the trades were opened by you or by automation within your mandate.
• Spreads, commissions and overnight charges applied by the broker to executed trades.
• Fees charged by your bank, card issuer or the blockchain network.
• Differences caused by exchange-rate movements between deposit and withdrawal.

6. Errors and unauthorised payments

If a payment was taken twice, credited wrongly or made without your permission, tell us as soon as you notice and in any case within 30 days. We investigate with the broker and the payment provider and correct confirmed errors. If you think someone else can get into your account, change your password and contact support straight away; the fraud report form goes directly to the team that handles these cases.

7. How to ask for a refund

1. Open the contact form with the topic "Refund request", or email [email protected] from the address registered to your account.
2. Give the date, amount, payment method and a short description of what happened.
3. Add proof if you have it (a line from a bank statement or a transaction hash), but never your full card number or passwords.

We confirm receipt within 1 business day and aim to decide within 14 days. Approved refunds are paid to the original payment method.

8. Chargebacks

Please contact us before disputing a payment with your bank; most issues are resolved faster that way. If a chargeback is opened, withdrawals on the account may be paused until it is settled, and we give the bank the transaction records it asks for.

9. Changes to this policy

We may update this policy when our services or the law change. The effective date at the top shows the current version; changes do not affect refund requests already submitted.

10. Contact

{{fact:entity}}, {{fact:address}}. Email: [email protected]. Phone: {{fact:phone}}.